In Singapore’s nebulous world of wellness and beauty, I met two friends turn business partners - Peggy Chan and Lily Loh. Peggy provides bespoke facial treatments and beauty therapies through her company - Freshskin Beauty Specialist, while Lily does makeovers and styling through her business – Hundred Ways. I’m usually a DIY kind of person when it comes to my skin, but spending the afternoon with Peggy and Lily convinced me that if there was anyone I’d trust to put their hands on my face, it would be these two!
I’m like a skin consultant, but my customers tell me I give very different advice. I learnt a lot from working with skin doctors and doing research on the ingredients that go into skincare products, so I don’t like to push services or brands because we all have different skin types and conditions. I mix and match what I use based on each customer’s skin, especially because many products are not made for Asian skin in Singapore’s weather.
For some reason, a lot of teenagers come to me for help and I really enjoy it because they tend to have lots of issues. I like difficult problems like that because the challenge gives me a greater sense of satisfaction when I see improvements.
I had a customer who came to me once with very bad skin. It made her so quiet and soft spoken that she wouldn’t even look me in the eye. After five to six sessions, her skin started to improve and her confidence started to grow! She’s been with me for 6 – 7 years now.
I came from a poor family in Malaysia. After my parents’ divorce, we moved to JB (Johor Bahru) and my mom started a job selling bread. I was with her one day when she was working in the heavy rain. I offered to help her, but she asked me to stay in the bread truck. I remember watching her with her raincoat on and loaves of bread going door-to-door trying to make a sale. It hurt my heart so much. I told myself that when I graduated from school I was going to do all I could for her not to have to suffer like this anymore.
I started this business because I wanted to spend more time with my children and I love seeing the transformation in my customers’ character and attitude when they go through the treatment. You know healthy skin has such an impact on self-confidence. I feel successful and so satisfied when I see results.
Lily and I met while working at an aesthetic clinic. Actually she was the one who interviewed me! We work so well together because we share the same outlook on how service should be done, how things should look and especially how to treat people. We believe in honest, open communication and value this in our relationship with customers.
Most of my work in Style Coaching is for everyday looks. I guide people of all ages to groom and dress in ways that allows their true selves to shine. It’s beautiful to see how knowing the right colours, textures and cuts can change peoples outlook on themselves and the way they interact with others.
My interest in beauty started because of my own skin issues. Growing up, my skin problems and the lack of acknowledgement at home caused me to battle with low self-esteem. I became a perfectionist who was very sensitive and aware of issues around beauty. Because of that, I decided to go to beauty school.
At beauty school, we were trained like nurses almost - understanding the intricacies of how the skin functions, how the machines work, etc. I came out of that programme knowing how to take care of myself better and it inspired me to want to teach others to deliver quality work in this field. So in addition to style coaching, skin therapy and hair & makeup, I teach part time at a beauty school in Singapore.
I got this compass because of an urge I felt to get another tattoo. I didn’t realise till after I got it that a compass symbolises direction and I was at a crossroads at the time. So I feel the compass grounds me in a way and points me towards the right path.
Being able to help people who want to see change in their lives and working with them to find their style makes me so happy. The outward and inward transformation from Style Coaching gives me such a sense of satisfaction that it’s almost therapeutic.
Peggy is patient, thoughtful, and sunshine personified, while Lily is intuitive, contemplative and gentle (like the moon). Together they’ve formed a seamless partnership that impacts lives through enhancing natural beauty. In an industry that can be harsh and predatory, it’s comforting to know that there are genuine souls like Peggy and Lily out there.
Drop by Freshskin Beauty Specialist at 470 North Bridge Road, Bugis Cube #04-18 if you’ve been thinking about improving the health of your skin or changing up your style. Not only will you be able to see Peggy and Lily without their masks on, but if you tell them about this photostory, you’ll also get a 10% discount on your treatment! Total win-win.